(1) When any customer requests a motor vehicle repair shop to perform repair work on a motor vehicle, the cost of which repair work will exceed $100 to the customer, the shop shall prepare a written repair estimate, which is a form setting forth the estimated cost of repair work, including diagnostic work, before effecting any diagnostic work or repair. The written repair estimate shall also include the following items:(a) The name, address, and telephone number of the motor vehicle repair shop.
(b) The name, address, and telephone number of the customer.
(c) The date and time of the written repair estimate.
(d) The year, make, model, odometer reading, and license tag number of the motor vehicle.
(e) The proposed work completion date.
(f) A general description of the customer’s problem or request for repair work or service relating to the motor vehicle.
(g) A statement as to whether the customer is being charged according to a flat rate or an hourly rate, or both.
(h) The estimated cost of repair which shall include any charge for shop supplies or for hazardous or other waste removal and, if a charge is included, the estimate shall include the following statement:“This charge represents costs and profits to the motor vehicle repair facility for miscellaneous shop supplies or waste disposal.”If a charge is mandated by state or federal law, the estimate shall contain a statement identifying the law and the specific amount charged under the law.
(i) The charge for making a repair price estimate or, if the charge cannot be predetermined, the basis on which the charge will be calculated.
(j) The customer’s intended method of payment.
(k) The name and telephone number of another person who may authorize repair work, if the customer desires to designate such person.
(l) A statement indicating what, if anything, is guaranteed in connection with the repair work and the time and mileage period for which the guarantee is effective.
(m) A statement allowing the customer to indicate whether replaced parts should be saved for inspection or return.
(n) A statement indicating the daily charge for storing the customer’s motor vehicle after the customer has been notified that the repair work has been completed. However, no storage charges shall accrue or be due and payable for a period of 3 working days from the date of such notification.